ORDERS          PRIVACY          DELIVERY        REFUND           PAYMENT GATEWAY    POLICIES

ORDERS

All prices quoted are in AUD $. All standard orders must be placed through our shopping cart. Any custom orders placed by telephone, fax or email, must be confirmed in writing. As each order is individually hand painted, there may be a little variation in each piece, which makes each and every plate unique in its own right.

DELIVERY

Please allow up to 3-4 weeks for delivery. Orders will be commenced once payment has been accepted.

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

All deliveries are made via Australia Post. All orders are safely boxed, however we are not held responsible if an item has been lost or damaged in transit, unless the purchaser has requested the order to be sent by Registered Post. Whilst we can guarantee despatch of your order, we are unable to guarantee time of delivery once lodged with Australia Post.

It is the responsibility of the customer to inform Kew Ceramics if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the Australia Post to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

REFUND POLICY

Given that each piece is commissioned and approved prior to purchase, refunds will not be given. Please ensure that all details given prior to the commencement of an order are accurate.

PRIVACY POLICY

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy. Kew Ceramics will not sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

When does Kew Ceramics disclose the information it collects to outside parties? Kew Ceramics Pty Ltd does not sell, trade, or rent your personal information to others. Kew Ceramics Pty Ltd may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Kew Ceramics Pty Ltd, our users, or others.

What information do we collect and how do we use it? When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully. It also helps us in maintaining your account.

How does Kew Ceramics protect customer information? When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

Credit Card Details - all credit card payments are processed securely through the DirectOne Payment Gateway and ANZ. Payment by credit card is the fastest way to receive your order as there is not clearance delay. Kew Ceramics Pty Ltd does not store any credit card information on our servers.

What about Cookies? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Kew Ceramics Pty Ltd website.

Your consent by using our website, you consent to the collection and use of this information by Kew Ceramics Pty Ltd. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

PAYMENT GATEWAY INFO

Our payment options available are many, but most importantly safe and secure. We offer payment via Credit Card, Direct Deposit, Cheque and Money Orders. Credit Card payments are made directly through DirectOne's 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored ensuring you will be happy with your transaction.