Terms and Conditions

By shopping with us at Kew Ceramics Pty Ltd, you are agreeing to accept the following terms and conditions that we provide our services to you. Please take a moment to read and understand them before you place an order.

Your Order
First and foremost, please ensure that all the details given to me for your order are correct as once your order is glazed, nothing can be done about it.  So please check and recheck your details and if you are not sure about something, contact me before placing your order.

Prices and Payment
All prices on the Kew Ceramics website are quoted in Australian Dollars ($AUD), and are subject to change without notice.
Payment must be received in full prior to the commencement of your order.
Postage and handling charges are not included in the item pricing – these are calculated upon checkout. Please note that Kew Ceramics Pty Ltd does not charge GST as we are not registered to collect it.

As every order is individually made, it’s not always possible have your plate size in stock and it may need to be made before it can be painted.  Due to the time consuming process of creating personalised ceramics, orders usually take 2-4 weeks before posting.  Please contact me if you need to discuss an urgent delivery - extra charges for firing may apply.  I will always do my best to accommodate urgent orders for you.

Our studio is based in South Gippsland in Victoria and I take great care to package up your order to arrive as safely and quickly as possible.  There is an option of an additional payment of $ 1.50 for insurance ($100) for your order for your peace of mind.
Once full payment has been received, your order will take approximately 2 - 4 weeks days. All orders are sent with Australia Post.  You will receive notification by email that your order has been posted and delivery usually takes 2-5 business days for delivery.
Please ensure that the delivery details entered during checkout are correct. We cannot be responsible for orders delivered to an incorrect address provided to us by you. Shipping charges will apply for orders that have to be re-sent due to incorrect details provided to us.

Returns Policy
Given that each piece is individually commissioned and your approval is sought prior to starting your order, unfortunately refunds will not be given. 

Design Descriptions and Colours
All plates on the website are described and photographed as accurately as possible. The colours shown are as close as possible to the finished piece but as each order is individually painted with ceramic Underglazes, the actual colours on finished pieces may vary a little from the colours displayed on the website.  Each firing (temperature variations) can cause minor variations of colours, as well as the clay which may also vary between pieces.
Please note that due to the different settings in monitors the colours might also vary slightly from what you see on your computer screen. If you need any further clarification, please contact me before ordering.

Copyright Information
All the ceramics designs, logos, text and photographs on our website are protected by copyright, owned by Kew Ceramics Pty Ltd and may not be used without permission. The content must not be reproduced, modified, republished, uploaded to a third party, transmitted, posted or distributed in any way without the express authorisation of Kew Ceramics Pty Ltd.


© Copyright 1994 Kew Ceramics Pty Ltd. All rights reserved.